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Public/Private Cloud Platforms Snow is designed to be infrastructure neutral, so you can work with any public & private cloud providers.
Snow Globe is our customer community where you can get help from your peers and Snow employees. It houses our knowledge base, forums, community groups, and support portal. You can ask questions, browse answers, share tips and connect with other Snow users. How do I get started? Snow Atlas Harness next-generation Technology Intelligence in a platform built to inform decision-making and increase business value.
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If you can’t find the answer you’re looking for, posting a question to a Snow Globe topic is also a very efficient way to get a response. Many Snow customers, partners and staff are regularly online and active within the community throughout the day, meaning you have immediate access to expert knowledge. Snow ITSM Enhancer Build a clean and automated CMDB on a foundation of accurate, up-to-date software and hardware information. Snow Cloud Cost for Managed Service Providers Deliver profitable and differentiated cloud cost management services.
Engineering Application Management Take control of costs while maximizing availability of your specialized engineering applications. Want to learn more about Snow online support? Take a look at our “ Getting Started with Snow” and “ Community Guidelines” articles. We hope that you’ll take full advantage of our online customer support to explore Snow and find the answers to questions you may have. Of course, we also offer several ways for customers to resolve technical issues, including remote control sessions and phone support in multiple languages. Snow Data Intelligence Service Augment raw data from disparate sources with additional intelligence and turn it into a normalized data set. IT Service Management Enhance your ITSM platform’s product and service catalogs by integrating a real-time, clean CMDB. Cloud Managed Service Providers MSPs can showcase a comprehensive and integrated suite of hybrid cloud services.Enterprise Applications Snow offers recognition and normalization for over 735K+ apps, so you can get insights from top vendors. The Knowledge Base is available 24/7 and regularly updated, so you’ll always have access to the most up-to-date configuration documents, best practice advice, workarounds and fixes for known problems and issues. Join our Knowledge Base updates group to receive notifications when new content is published. Snow Globe forums and groups Audit Defense Proactively ensure an accurate license compliance position to defend confidently against vendor audits. SaaS Connectors In addition to providing visibility into 23K+ SaaS apps, Snow offers direct integration with these vendors. Cloud Cost Optimization Monitor and act on savings recommendations to manage your public cloud costs.
Snow Optimizer for SAP® Software Manage compliance and control costs through a single integrated view of your SAP® licensing landscape. One of the great benefits of our community is that it is driven by users, not just Snow employees. There is a tremendous amount of inspired brainstorming and troubleshooting happening every day. Asking questions in Snow Globe means that you could uncover an unusual use case we haven’t heard of yet. Or, you might inspire a new solution or best practice. This type of creative problem-solving is a great way for you to share your expertise with the community. Microsoft Maximize your Microsoft investment by optimizing licenses across data center, installed and cloud applications. Asset Discovery & Inventory Automate discovery of technology assets across end user devices, data centers and SaaS applications. Snow Risk Monitor Protect data and reduce risk by identifying software vulnerabilities across your estate.Snow Productivity Optimizer Automate Software Asset Management, cloud and mobile processes for reduced cost and increased productivity.
Snow Spend Optimizer Reveal application redundancies and optimize licenses to mitigate risks and uncover savings opportunities. Once you have submitted your case, if your need is urgent, you can also reach one of our agents via the helpline numbers available on Snow Globe. Proactive groups and notifications Snow Cloud Control Monitor, govern and optimize your entire cloud environment – from servers to SaaS. Cloud Automation & Orchestration Create a customized self-service portal and catalog and then automate provisioning. SaaS Management Discover the best methods to identify SaaS usage, reduce SaaS spend and mitigate SaaS application risk.
SAP Proactively manage licenses to control costs and ensure maximum ROI from your existing SAP® investment. If you can’t find the answers you’re looking for in Snow Globe or the Knowledge Base, the support team is always available to help. Using our Support Portal gives you the fastest routing to global specialists that can help resolve your problem. When you raise a support case, we recommend that you provide as much pertinent information as possible. You can clarify your issue, see suggested solutions and help accelerate a resolution by including a detailed description, screenshots, potential error codes and log files. IBM Identify PVU-based products and leverage sub-capacity pricing to proactively manage your IBM licenses.
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