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If the NZXT device still does not detect while connected to the motherboard then there may be an issue with the USB cable. If the device has a detachable USB cable, such as with the Kraken X2, X3, and Z series coolers then you can use a standard Mini USB or Micro USB cable (see the list below) to connect the device to an open USB Type-A port on the motherboard or with an external PC such as a laptop. If after disabling all other detected programs the Kraken is still not responding in CAM, this could indicate an issue with the USB cable or the USB connection to the Motherboard. If you are using any kind of USB Expansion, Splitter, or Hub within the PC it is recommend to connect the Kraken directly to the Motherboard's internal USB 2.0 header to confirm if the issue is with the Kraken itself or due to this device between the Kraken and the Motherboard. If the device does not detect using an alternative cable or if the device does not have a removable USB cable (i.e. RGB & Fan Controller, Kraken X61, etc.), then this may indicate that the device itself may be defective and need to be replaced. Kraken X Chipset Drivers Mice, Keyboards, Capture Devices, and Audio Devices will be listed under the top “Devices” section. In some cases you may run into a situation where the Kraken is being detected as an “Unknown Device” in the Windows device manager or the device driver does not load properly. If you encounter this issue, you may need to manually install the chipset driver .
For Kraken X53, X63, and X73 coolers or the Kraken Z series, please connect a Micro USB (Micro-B) to USB Type-A cable from the USB port on the Kraken to any open USB Type-A port on your PC. Are you looking to keep up on all things NZXT? Go ahead and join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming. NZXT's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. NZXT shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.NZXT Devices using Micro USB: Kraken X3 series, Kraken Z3 series, Hue+ Controller, Hue 2, Hue 2 Ambient, Grid V2, and Grid V3. This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.
There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I. Most PCs running Windows 10 or 11 will likely be the 64-bit version of Windows. If you are unsure as to the version installed on your PC, you can press Windows+R to bring up the Runwindow and run msinfo32. This will be listed as the System Type. If your Kraken detects while connected to an alternative USB port, this can indicate an issue with the USB cable needing to be replaced. In this situation please reach out to our Customer Supportteam. My Kraken shows up in NZXT CAM, but the color is wrong If you notice any distortions in these colors, this can indicate that a particular channel is failing on the Kraken and would require the cooler to be replaced. For example, a failing Blue channel will cause White to appear as Yellow while a failing Green channel will cause White to appear as Magenta. I've confirmed my Kraken is either failing or defective, what do I do next?With these programs disabled from startup, restart your PC and confirm if the issue is still occurring or if the issue has been resolved. If you are able to control your Kraken's RGB again, try re-enabling each disabled program one at a time, restarting between each program being added until you find the offending program. My Kraken RGB is still not responding in NZXT CAM Before we begin I like you guys to watch the above demonstration video so that you can understand and grasp the LED lighting system as this is a premium feature on this LCS kit. So without further ado, let's have a peek at the Kraken X62 from NZXT and then head on-wards into the review...
In the Control Panel, select “View devices and printers” or if you are in Icon view, “Devices and Printers”.Unfortunately there are times where the CAM software may stop recognizing your CAM-powered hardware. This can happen for a number of reasons including but not limited to changes in your system software, a hardware interruption, or a power state issue. Thankfully with a few simple steps, we can get the hardware recognized properly. Is Your NZXT Device Recognized by Windows? Hold the Power button on the PC for 30 seconds to drain any residual power. It is recommended to also allow the PC to sit for 5-10 minutes with the power cable disconnected to ensure any residual power is drained.
For Kraken M22, X42, X52, and X72 coolers, please connect a Mini USB (Mini-B) to USB Type-A cable from the USB port on the Kraken to any open USB Type-A port on your PC.
Things were perfect with the X62 when CAM was in full control of the fans. With X63 you'll need to RPM regulate the fans yourself. My advice is simple, connect the fans to a FAN header and give them fixed settings of say 600 RPM. Basically, configure and listen and then select your acceptable or preferable acoustic level. The LCS unit does not need heaps of airflow if you are not stressing the CPU all of the time. There is plenty of cooling capacity for you to still run the fans silent. Obviously you can also set up a fan profile in your system BIOS running 500 RPM at up-to 65 degrees C, and then ramp up when the CPU would heat up.
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