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Ocado ( Ocado.com ) tops the table for shopping online. Shoppers love its vast range of groceries, the availability of delivery slots and its customer service. It gets only a mediocre three stars for value – although no online supermarket does better than this. We also asked how satisfied shoppers are on the whole with their supermarket and whether they would recommend it. These two questions allow us to calculate our Which? customer scores. The name previously belonged to a chain of stores run by A&P, based largely in the cities and suburbs of Philadelphia, Baltimore, and Washington DC. However, we didn't make it a WRP this year, because it's consistently the second most expensive supermarket in our monthly price comparison.

A&P Looks To Close 32 Stores, Unveils New Management Team, Seeks Re-Org Extension" (Press release). Best Met. March 2011 . Retrieved 2016-03-14. Cooney, Joe (14 November 2012). "SuperFresh to shut 2 stores in region". Courier-Post. Cherry Hill, New Jersey . Retrieved 2013-09-03. A&P created the supermarket brand in 1982 and converted its Mid-Atlantic region stores to the new name. [1] During this time, SuperFresh stores were located in the Philadelphia area, Delaware, Maryland, southern New Jersey, Washington, D.C., and northern Virginia. [2] SuperFresh stores also operated in Baton Rouge, Louisiana, until 2003, when they were rebranded to A&P's Sav-A-Center banner. A&P also operated SuperFresh stores in its Canadian division, until rebranding those stores as Food Basics. On November 14, 2012, A&P announced the closure of three New Jersey SuperFresh locations in Marlton, Westmont, and Plainsboro. These stores were liquidated in January 2013, leaving Manahawkin, Ocean City, and Wildwood as the only remaining stores in New Jersey. [7]

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We surveyed 3,007 members of the public in October 2022 for our annual supermarkets survey, quizzing them on their experiences with those they use most often. Joint-second placed Waitrose, like M&S, received five stars for the appearance of its stores, its staff and the quality of its products, and a poor two stars for value for money. It was the only supermarket to score five stars for its queuing times. Meanwhile, a beetroot salad from Sainsbury's had an illegible use-by date - making it impossible to know if it was safe to eat. We're calling on supermarkets to commit to clear pricing, better access to budget ranges that enable healthy choices and more offers for those who need them most.

We asked both in-store and online shoppers about value for money, and the quality of own-label and fresh products. More than one in 10 online grocery shoppers (12%) told us the freshness of their groceries is the most important factor for them. For those who did their shopping in-store, we asked them to rate the shop's appearance is as well as queuing times. We also asked whether there are friendly staff available to help with any queries. In 2007, A&P acquired the Pathmark supermarket chain and, in 2008, announced plans to convert eight of the 13 Philadelphia-area SuperFresh stores to its new Pathmark Sav-A-Center banner. The company planned to renovate the remaining SuperFresh stores into its successful "Fresh" format (used in its A&P Fresh Markets). The change would re-position the Superfresh brand as an upscale banner. [4]The in-store experience seems to have once again been the deciding factor in this year's survey, M&S beating discounter Aldi to come top of the table for the second year in a row. Customers loved the appearance of its stores, the service they received from staff and the quality of its products. However, they felt it could offer better value for money. An Iceland spokesperson added, 'These findings are not reflective of our approach to providing the freshest products possible.' Our History". The Great Atlantic & Pacific Tea Company, Inc. Archived from the original on 2014-06-06 . Retrieved 2013-09-03. Price is one thing, but value is slightly different. And shoppers clearly believe supermarkets could do more. Indeed, separate Which? research shows trust in supermarkets is dropping as prices rise.

According to our survey*, raw fish is the product households are most likely to throw away if it's past its use-by date by a day or two - although worryingly 8% said they would still eat it regardless and 33% would consider eating it if it looked and smelled OK. Aldi has also passed our tests on a range of behind-the-scenes measures including food safety, nutritional labelling and improving access to affordable food.

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Aldi comes in joint second place for shopping in-store and is the only supermarket to be named a Which? Recommended Provider for its all-round great performance – doing particularly well on value and the quality of its products.